Bureau of Indian Standards
For immediate release
PRD/Press Note/4/2021-22 17-08-2021
BIS establishes Helpdesk cum Call Centre for hallmarking portal
Bureau of Indian Standards (BIS) has established a Helpdesk cum Call Centre at Bureau of Indian Standards, Head Quarter (BIS, HQ) for attending to issues related to hallmarking portal received from Jewellers and Assaying & Hallmarking Centres (AHCs).
The helpdesk cum Call centre is already functional. The timings are from 09:00 to 20:00, from Monday to Saturday. One helpline number has been assigned to each Region and the details are as follows:
Region Helpline No.
Central Region ——– 7669089323
Eastern Region ——– 7669089324
Northern Region ——-7669089325
Southern Region ——-7669089326
Western Region ——–7669089327
The jwellers facing any difficulty with Hallmarking portal can call at the concerned number as per their region / location.
Hallmarking has been mandatory from 16th June 2021. Mandatory hallmarking initially started with 256 district of the country which have Assaying & hallmarking Centres.
Alka
Director (Mktg & Consumer Affairs)